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PMI Help desk is available Mon – Fri 9:00 a.m. to 6:00 p.m.  CST   800.450.0628  or,  email us at support@pmi4vs.com

We also have a 24/7  help desk at the processing center to assist you if it is outside the above hours.

24/7 Helpdesk at Transfirst – 800.654.9256

1) Locate and have your 16 digit account number ready so they can pull up your account profile.

2) Press zero for the operator, tell them the nature of your call to get routed to correct department, or

3) Follow the prompts if you prefer, #2, then #1, then #2)

If the 24/7 helpdesk does not take care of you in a timely and efficient manner, please let PMI know. We can’t fix all situations, but we can sure get the attention of the appropriate managers to address the issue for you.

Voice Auth phone numbers in the event of a dead terminal or loss of Internet connectivity for Web process:

Visa/MC 800.314.6888

Disc  800.347.1111

Amex 800.528.2121